About the company
BioVendor Group is an international group of companies focused on in vitro diagnostics.
For more than 30 years, we have believed that high-quality, fast, and reliable diagnostics are the foundation of successful treatment. Laboratory professionals, physicians, and patients are our reason to keep seeking new paths and approaches. The courage to innovate makes us who we are.
What you will be working on
In this key leadership role, you will be responsible for managing our Global Service & Application Organization, consisting of Field Service Engineers and Field Application Engineers. This team of approximately 30 professionals—primarily based in the Czech Republic and Slovakia—supports all instruments marketed by BioVendor Group worldwide.
Your main responsibilities will include:
- Structuring & optimizing the team
Define the organization’s structure and implement best-in-class processes, tools, and KPIs to drive operational excellence. - Driving operational excellence
Oversee daily operations to support both direct customers (mainly in Czech Republic and Slovakia) and international distributors. This includes corrective and preventive maintenance, installations, trainings, spare parts management, and other technical services. - Leading & developing people
Inspire, motivate, and guide team members. Ensure a safe and compliant work environment in line with local laws and company policies. Regularly evaluate both individual and team performance, identify areas for improvement, and report key results to senior management, particularly to the Chief Commercial Officer. - Managing department operations
Lead the department’s day-to-day activities, including HR matters, budgeting and financial oversight, expense and travel approvals, and coordination of strategic initiatives and projects.
You will work closely with internal teams (R&D, Marketing, Finance etc.) and strategic partners to maximize the technical and commercial success of our instrument portfolio.
Additionally, you will ensure that all relevant departmental processes are properly documented in accordance with ISO 13485 quality management system requirements.
What is important to us:
- Educational background
High school diploma with a focus on biomedicine, engineering (electrical, mechanical, or similar). - Proven leadership experience
Minimum of 5 years managing service teams within the medical or healthcare industry. - Language skills
Fluent in English and Czech. - Customer & problem-solving mindset
Strong dedication to supporting customers and distributors and resolving technical challenges effectively. - Agility & adaptability
Comfortable working in a dynamic, fast-paced environment, navigating a matrix organization, and adapting to different cultures and situations under pressure. - Interpersonal skills
Empathetic, communicative, and a true team player who fosters collaboration and positive relationships.
What we can offer you
INNOVATION – In-house research & development
Our products empower diagnostic laboratories and healthcare professionals to provide accurate and reliable diagnoses for their patients. As a scientifically-driven and innovative company, we continuously develop new products in-house, giving you the opportunity to work at the cutting edge of the industry.
CULTURE – Creative & inclusive environment
We foster a free and creative work environment where everyone has the space to apply their unique skills. We value diverse experiences as a source of inspiration and a driver of innovative ideas and approaches.
DEVELOPMENT – Continuous learning opportunities
If you are passionate about learning and professional growth, we fully support your development through trainings, conferences, and workshops to expand your skills and knowledge.
TEAM SPIRIT – Collaboration & expertise
We highly value teamwork and a culture where colleagues help and advise one another. We are proud of our experts and their contributions.
HEALTH & WELL-BEING
We care about our employees’ well-being, both professionally and personally. Beyond benefits like MultiSport cards, we offer extra vacation time and additional days off to rest and recharge.
